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Chillin AC & Heating Inc Privacy Policy

Last Updated:1/1/2026

At Chillin AC & Heating Inc, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us—whether by phone, online, or through our service platform, Jobber.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

Name
Address and service location
Phone number
Email address
Details about your HVAC system or service needs
Payment information (processed securely through Jobber or our payment partners)

B. Information Collected Automatically

Service history
Appointment details
Communications sent through Jobber (e.g., messages, quotes, invoices)

C. Call Recording Notice

To maintain high-quality service, your phone calls with Chillin AC & Heating Inc may be monitored or recorded for quality assurance, training, and verification purposes.

By continuing with the call, you consent to this recording.

2. How We Use Your Information

We use your information to:

Schedule and manage service appointments
Provide estimates, invoices, and service updates
Improve customer service and internal training
Maintain accurate service records
Process payments securely
Communicate about upcoming appointments, maintenance reminders, or service recommendations
Ensure quality assurance through recorded calls

We do not sell or rent your personal information to third parties.

3. How Jobber Handles Your Data

We use Jobber, a trusted field‑service management platform, to help us operate efficiently. Through Jobber, your information may be used for:

Scheduling and dispatching
Sending quotes, invoices, and receipts
Secure payment processing
Storing service history
Communication between you and our team

Jobber maintains its own strict privacy and security standards. Your data is stored and processed according to Jobber’s privacy policy and industry‑standard security practices.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or alteration. While no system is 100% secure, we work with reputable platforms like Jobber to ensure your data is handled safely.

5. Sharing Your Information

We may share your information only when necessary to provide our services, such as:

With Jobber for scheduling, communication, and billing
With payment processors to complete transactions
With technicians or employees who need the information to perform services
When required by law, regulation, or legal process

We do not share your information for marketing by third parties.

6. Your Choices and Rights

You may request to:

Update or correct your information
Access your service history
Opt out of non-essential communications
Ask questions about how your data is used

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Chillin AC & Heating Inc

Phone: 2818009751

Email:Ashley@chillinach.com

1100 Success Ln

Huffman, TX 77336

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Privacy policy

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